Privacy Policy

---

Cold Company ("we," "us," "our") operates www.coldcompany.co.uk (the "Site"). This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

By using our Site, you agree to the collection and use of your information as described in this policy. If you do not agree with our practices, please do not use our Site.

When you visit or interact with our Site, we may collect the following types of information:

This includes information you provide to us directly when placing an order or contacting us. Examples of personal information include:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (credit card details, PayPal, etc.)
• Purchase history

When you browse our Site, we may automatically collect information through cookies, web beacons, and other tracking technologies, including:

• Your IP address
• Browser type and version
• Time zone settings
• Referring website (how you landed on our Site)
• Pages viewed and interaction with our Site

We use the information we collect to operate, maintain, and improve our Site and services. Specifically, we may use your information for the following purposes:

• To process and fulfill orders, including shipping and delivery.
• To communicate with you regarding your order and customer service inquiries.
• To improve and personalize your shopping experience.
• To manage and prevent fraud and unauthorized transactions.
• To comply with legal obligations or enforce our terms and conditions.
• 
  

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with third-party service providers who assist us with our business operations, including:

• Payment processors (e.g. PayPal) to process payments.
• Shipping and logistics partners to deliver your orders.
• Analytics providers (e.g. Google Analytics) to track and understand website usage.

We ensure that these third parties only use your information to perform specific services and comply with data protection laws.

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Opt-out: You can opt-out of receiving promotional emails by following the unsubscribe instructions included in the emails.
• Data Portability: You have the right to request your personal data in a structured, commonly used format.

To exercise these rights, please contact us at info@coldcompany.co.uk.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or legal reporting purposes).

We use cookies and similar tracking technologies to enhance your shopping experience on our Site. Cookies help us understand how users interact with our Site, enabling us to improve our services.

You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of our Site.

We implement a variety of security measures to protect your personal information. These include encryption and secure communication channels (SSL) to protect your data during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child under 16, please contact us immediately, and we will take steps to remove such data.

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our Site, with the "Last updated" date at the top. Your continued use of the Site after any changes means you accept those changes.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@coldcompany.co.uk